Mediation helps people resolve disputes and conflict by negotiation in a supportive environment. It is
- cost effective
- informal
- confidential
- economical
A mediator is an independent, neutral person who helps people in conflict to identify the issues in dispute and to work toward a solution.
Mediation can be conducted in various ways-
· face to face
· shuttle (parties in separate rooms and the mediator moves back and forth between them)
· telephone
· online (using the internet)
